breadcrumb-arrow1  FAQ's

Payment Methods

  • Scroll down to the M-PESA Menu on your phone.
  • Under Lipa Na M-PESA, choose Pay Bill.
  • Enter our Paybill No. 201201.
  • Enter the amount.
  • For Premium Payment Account Number is Policy Number
  • For Loan or Automatic Premium Loan (APL) Repayment Account Number is Policy Number PLUS ‘L’ OR ‘APL’
  • Enter your secret PIN and presses OK.
  • Payments to businesses via M-PESA can only be made by registered M-PESA customers.
  • A summary page appears which shows the details of the customer's payments.
  • The customer is expected to OK the summary before the payment can be sent.

    Pay premiums on-the-go

  • Signed letter to stop existing direct debit AND
  • Newly signed direct debit form (visit your nearest Liberty branch)

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Main Contacts

Liberty House,
Processional Way,
P.O. Box 30364 - 00100, Nairobi,

Call Centre No.
+254 (0) 711 076 222

+254 20 286 6000
+254 (0) 711 028 000

SMS No.20120

Liberty fax
+254 20 271 8365

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