FAQ's


Policy Amendments



  • Complete PS-29 form stating the required riders
  • Original policy document
  • Medical required as per the reinstatement medical requirements.
  • Signed bank order or salary deduction form with the new premium amount

    PS-29 Policy Change Request


  • Complete PR-071-beneficiary change forms
  • If primary beneficiary included a person less than 18 years a guardian must be attached.
  • The correct relationship should be stated.
  • The exact date of birth should be indicated clearly

    PR 071 A Change of Beneficiary







  • The policy should be paid to the next anniversary if it is more than six months from the previous anniversary.
  • Policy document
  • Change done from inception

    PS-29 Policy Change Request


  • Payment of all premiums outstanding
  • If policy has loan or APL at least ½ of outstanding loans

  • Age of
    Insured
      Cover below KES 5 Million Cover Above KES 5 Million
    Below 18 Complete UND 17 Form Part 1 Only Complete UND 17 Form Part 1 & 2
    Medical test required call 0711 076 222 for the nearest provider.
    Below 50 Complete UND 12 Form Part 1 Only Complete UND 12 form Part 1 & 2
    Medical test required call 0711 076 222 for the nearest provider
    Above 50 Complete UND 12 Form Part 1 & 2
    Medical test is required call 0711 076 222 for the nearest provider
    Complete UND 12 Form Part 1 & 2
    Medical test is required call 0711 076 222 for the nearest provider.

     

  • Signed bank order/ salary deduction form or change the mode to annual or semi-annual (obtain bank order from nearest branch).

    UND 17 Long Form Health Certificate for Juveniles
    UND 12_Long Form Health Certificate Application Adult


  • Re-dating changes the commencement date of the policy.
  • Re-dating applies for policies which have not attained cash values. Also, re-dating does not apply to Lifevest policies and Legacy Plan.
  • At least 2 premiums should be paid.

  • Age of
    Insured
      Cover below KES 5 Million Cover Above KES 5 Million
    Below 18 Complete UND 17 Form Part 1 Only Complete UND 17 Form Part 1 & 2
    Medical test required call 0711 076 222 for the nearest provider.
    Below 50 Complete UND 12 Form Part 1 Only Complete UND 12 form Part 1 & 2
    Medical test required call 0711 076 222 for the nearest provider
    Above 50 Complete UND 12 Form Part 1 & 2
    Medical test is required call 0711 076 222 for the nearest provider
    Complete UND 12 Form Part 1 & 2
    Medical test is required call 0711 076 222 for the nearest provider.

     

  • Complete PS-29 (Policy change form) and
  • Original policy document
  • The policy should not have been re-dated before.
  • Signed bank order/ salary deduction form or change the mode to annual or semi-annual (obtain bank order from nearest branch).
  • The policy should not be more than two years from the date of lapsing.

    UND 17 Long Form Health Certificate for Juveniles
    UND 12_Long Form Health Certificate Application Adult
    PS-29 Policy Change Request


  • Complete PS-29 form stating the required term
  • Policy document
  • Payment of back premium (difference between new premium and old premium from inception of the policy)
  • Change done from inception

    PS-29 Policy Change Request


  • Complete PS-29 form stating the required riders to be deleted
  • Original policy document
  • Signed bank order or salary deduction form with the new premium amount

    PS-29 Policy Change Request

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Main Contacts

Liberty House,
Processional Way,
P.O. Box 30364 - 00100, Nairobi,
Kenya

Call Centre No.
+254 (0) 711 076 222

Switchboard
+254 20 286 6000
+254 (0) 711 028 000

Email csc@libertylife.co.ke
SMS No.20120

Liberty fax
+254 20 271 8365


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