Heritage Auto Correct Privacy Statement

Heritage Auto Correct Privacy Statement

Welcome to The Heritage Insurance Company Kenya Limited’s Auto Correct (hereinafter “Heritage Auto Correct”) Privacy Statement. Your right to privacy and security is very important to us. Heritage Auto Correct, (Heritage Auto Correct, we, us, our) treat personal information as private and confidential. This privacy statement is in addition to the terms and conditions set out on the Heritage Auto Correct App and website in respect of the Heritage Auto Correct policy.

By installing, downloading, or keeping the Heritage Auto Correct App installed, on any of your mobile devices, including but not limited to mobile phones, tablets, and any other device with any operating systems, you accept;

Heritage Auto Correct App, or that prevents the normal use or enjoyment by users of the Heritage Auto Correct App or engage in any activity that interferes with or disrupts the Services or the servers and networks connected to them.

2.How and why, we collect personal information

2.1 Collection

Personal data means any information relating to an identified or identifiable natural person. The personal data that we collect will be for purposes of administering the Heritage Auto Correct policy and connected services subject to the terms and conditions therein.

When you insert or publish any information or content in the Heritage Auto Correct App, you represent and warrant to Heritage Auto Correct App that you own all rights, including intellectual property rights, to all information and content, and/or that you are authorized to insert or publish such information and content.

We may collect, use, store and transfer different kinds of personal data about you or persons connected to you which we have grouped together as follows:

We may also process sensitive or special Personal Data where the Data Protection Act, 2019 and other Applicable laws permit us to do so, including where necessary to accommodate any special requirements. Sensitive or special Personal Data processed may include but is not limited to biometrics.

If we need information about other people connected to you, we may request you to provide the information in relation to those people. If you are providing information about another person, we expect you to ensure that they know you are doing so and are content with their information being provided to us. It might be helpful to show them this Privacy Statement and if they have any concerns, please contact us on the same.

The list below shows you the various ways we may collect your personal information (please note that this list is not exhaustive):

We may collect personal data directly from you

In most instances, we collect personal data directly from you when you fill in forms or communicate with us through our contact details. This includes personal data you provide when you:

The data is collected through the telematics device that is installed either on the OBD port or the battery of your vehicle.

In some instances, we will receive your personal data from various third parties or publicly available sources including:

who has a policy with us under which you are insured.

2.2 Use of Personal Information

We will only use your personal data within the confines of the law. Most commonly, we will use your personal data in any of the following circumstances:

as well as complying with our Know Your Customers (KYC) requirements.

2.3 Retention and Disposal

We will only retain your personal data for as long as may be reasonably necessary to fulfil the purpose we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, reporting and operational requirements. The retention period shall be in accordance with Applicable laws of the Republic of Kenya and at the end of the retention period, non-identifiable data is kept for management information purposes.

We may retain your personal data for a longer period if the retention is:

2.4 Access

It is important that the personal data we hold about you is accurate and the most recent. We encourage you to keep us informed in case of any changes of your personal data during your relationship with us. If you provide inaccurate data or that does not correspond to reality, the recommendations or calculations made by Heritage Auto Correct App may be inaccurate and not adjusted to your condition.

The telematics device while used together with the Heritage Auto Correct App is not a tracking device and must not be used as such.

2.5 Third Party Disclosure

Subject to your rights and the Applicable laws, we may share your personal data with the third parties set out below:

2.6 Data Security

The security of your Personal Data is important to us and Heritage Insurance Company Kenya Limited implements technical and organisational measures to safeguard your personal data.

We have put in place Appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any Applicable regulator of a breach where we are legally required to do so.

2.7 Cross Border Transfer of Personal Data

Sometimes we will process your personal information in other countries, either to carry out your instructions or for ordinary business purposes.

Where we will make a transfer of your personal data outside Kenya, we will ensure that adequate technical and organizational measures are taken to protect your privacy rights and your personal data.

2.8 Your Rights as a Data Subject

You have the right to:

Accessing and correcting your Personal Data

If you wish to access, correct, or request deletion of your Personal Data other than your profile through the website, or have questions regarding this Statement please email: [email protected]

If you are registered to receive alerts from the Heritage Auto Correct App or other information and then subsequently you no longer wish to receive such information from us, you have the option at any time to amend your profile choices so as not to receive such job alerts and/or other information from us.

Your right to erasure

You may have the right in some circumstances to ask for some of your personal data to be deleted, for example when there is no longer a valid reason to process it. This is not an absolute right to have any personal data deleted that you wish.

Your right to object to or restrict the processing of your Personal Data

In some circumstances you may have the right to object to how we process your Personal Data or restrict its processing, but this does not mean you can decide or choose how we process your Personal Data. If you have any concerns about how we process your Personal Data, please email: [email protected]


Click here https://www.heritageinsurance.co.ke/en/footer/use-of-cookies to see how we use cookies.

3.Marketing by post, email, or text messages

If you give us permission, we may use your personal or other information to tell you about products, services and special offers from us or other companies that may interest you. We will do this by post, email, or text message (SMS). If you later decide that you do not want us to do this, please contact us and we will stop doing so. This may be done by any of the following as Applicable;

  1. Phoning us through +254 711 076 400; or
  2. via email on [email protected]; or
  3. SMS – +254 799 447 587

4.Our website may contain links to or from other websites. We try to link only to websites that also have high standards and respect for privacy, but we are not responsible for their security and privacy practices or their content. We recommend that you always read the privacy and security notices on these websites.

5.When will we use customers personal information to make automated decisions about them?

Where the law allows, Automated decisions make use of your personal information to reach a decision without humans involved. This decision may influence you and you have the right to query such decision and Heritage Insurance Company Kenya Limited is obliged to provide the reason(s) for the decisions as far as reasonably possible.

6.Our security practices

  1. We are committed and obliged to implement all reasonable controls to safeguard access to your personal information.
  2. Where third parties are required to process your personal information in relation to the purposes set out in this notice and for other legal requirements, we ensure that they are contractually bound to Apply the Appropriate security practices.
  3. All use of our website and transactions processed through it are protected through secure encryption in line with best practice international standards.
  4. We may share with, or receive, personal information from parties as set out above, where these parties reside outside of the Republic of Kenya.

7.Automated decision making and profiling

We use automated decision-making because it allows for greater consistency and fairness in the decision-making process, for example, by reducing the potential for human error and bias. It is faster, more comprehensive, and more precise than human decision-making, thereby increasing the efficiency of the process. It is faster, more comprehensive, and more precise than human

decision-making, thereby increasing the efficiency of our operational processes.

This decision may influence you and you have the right to query such decision and Heritage Insurance Company Kenya Limited is obliged to provide the reason(s) for the decisions as far as reasonably possible.

Furthermore, as an insurance service provider with a huge clientele base, Heritage Insurance Company Kenya Limited receives a significant number of proposals and queries in respect of the Heritage Auto Correct App and the quantity of proposals received may mean that the use of automated decision- making is necessary since human involvement may not be practically possible.


Heritage’s insurance services are generally not aimed at minors. If you are a minor, you must obtain the consent of your parent or guardian before contacting Heritage Insurance Company Kenya Limited in relation to the use of the Heritage Auto Correct App.

8.Personal use of emails and notice about checking on emails

Our communication and information systems are for business use. However, we realise that our employees occasionally use our systems for personal use. Personal use includes sending or receiving personal emails within or outside Heritage Insurance Company Kenya Limited. Whilst our employees are bound by strict usage policies and security safeguards, we do not accept responsibility for the contents of personal emails sent by our employees using our systems. Please note that we may intercept, check on and delete any communications created, stored, sent, or received using our systems, according to any law that Applies.

9.Right to change this privacy and security notice

We may, from time to time, amend this privacy statement in keeping with amended legislation or business practices. We will effect all changes on our website. The latest published version of our Heritage Auto Correct privacy statement will replace all earlier versions of it, unless otherwise stated. This Data Privacy Statement may be updated from time to time, and it is your responsibility to visit our websites regularly for the most recent version.

10.How to Reach Us

We have Appointed a data protection officer who is responsible for overseeing questions in relation to this Privacy Statement. If you have any concerns or complaints about the processing or use of your Personal Data and you are not happy with the way we deal with it, or you may have any questions about this

Privacy Statement including any requests to exercise your legal rights under the law, please contact us using the details set out below:

The Data Protection Officer can be contacted at [email protected] or at Heritage’s headquarters, Liberty House, Mamlaka Road, P.O. Box 30390-00100 Nairobi.

For any queries about the Heritage Auto Correct App please contact us via; Email address: [email protected]

Postal address: P.O. Box 30390 – 00100, Nairobi

Physical address: Liberty House, Mamlaka Rd, Nairobi Telephone number: +254 711 076 400

SMS: +254 799 447 587

We will respond to your questions or concerns as soon as reasonably possible.